Consumers have told the BBB that they have ordered, but never received the products from these telemarketers. In other cases, the telemarketer claims that the consumer ordered a medical alarm or other equipment, but the consumer must give the telemarketer their Medicare or credit card number to complete the transaction. All consumers have reported that these telemarketers are using very aggressive sales tactics.
"The BBB is urging consumers to use extreme caution if they receive a call claiming to be from Medicare or a company selling any type of medical alarms or equipment. Generally, Medicare does not make these types of unsolicited phone calls. If a consumer has a question regarding coverage, they should contact Medicare directly using the phone number found on their Medicare card," said Carol Potter, BBB President.
Medical Alert, a BBB Accredited Business in Broomall, PA, has fallen victim to scammers using its name and reputation. Mark Leighton, CEO of Medical Alert, stated "Medical Alert does not engage in any kind of robo-dialing or other unsolicited, deceptive telemarketing of this kind. Medical Alert only calls prospective customers who have requested a phone call to obtain information about our own Medical Alert system."
BBB offers the following tips on safeguarding personal information and protecting against Medicare scams: